Please be aware: Login is only enabled using your email address. Username login is not supported.
To verify your DHL credentials, please open myapps.microsoft.com and try to log in there.
Prerequisites: Anywhere Access and Multi-Factor Authentication (MFA). If you are unsure whether you have these prerequisites, please contact your DHL representative.
If you experience login issues such as "Incorrect username or password", "User not Found", or the page taking a long time to load, please try opening a new Chrome Incognito or Edge InPrivate window.
If the issue persists, your DHL representative may need to request a Temporary Access Pass (TAP) through the Request IT Portal. Once the TAP has been requested, it is also recommended to check whether the account has any legacy MFA methods.
If unsure, your DHL representative can raise a ticket with GLOBAL-SDS (internal DHL Workgroup) to reset the MFA.
Important: A TAP is mandatory. An MFA reset cannot be performed unless a TAP has been requested in advance.